Plans and payments
What a plan belongs to, what it decides, how it is paid for and what happens when it ends.
Reviewed on October 10, 2026
A plan belongs to the account
A plan does not belong to a workspace: it belongs to the account that created it. One account can have several workspaces, and its plan covers all of them.
That is why limits are counted together. The people on an account are the distinct people across all of its workspaces, not those of each one separately: someone who belongs to three workspaces of the same account counts once.
What a plan decides
Three numbers —how many boards, how many people and how large attachments may be— and which features are available.
The figures are deliberately not written in this guide. They are edited from the administration panel, and a copy here would end up saying something different from what the application enforces. The Billing tab of any workspace shows the ones in force and how much of each is used.
And it shows the account's own, which are not always the plan's: an account that subscribed when the plan offered something else keeps what was agreed, even if the plan changes later.
Paying for a plan
Subscribing is done from the Billing tab of a workspace, by card, and it is tied to the account.
Card details never pass through Kanbanly. The browser sends them straight to the payment gateway, which returns an identifier; what gets stored is that identifier, the brand and the last four digits.
While no gateway is configured on the server, that same screen says so: the plan is activated for real and nothing is charged.
Every charge stays in the history on that screen, with a downloadable receipt. It is a payment receipt and not a tax invoice: it is not reported to the Colombian tax authority.
Renewal
A subscription is charged once a month, on the day the paid period ends. The new period starts where the previous one finished, so a late charge neither removes nor adds days.
The amount is worked out again each cycle and never exceeds two things at once: what was agreed on subscribing and today's published price. If the price goes down, the charge goes down; if it goes up, it is not applied to anyone already paying.
On a plan charged per person the headcount is counted again, so the amount follows the size of the account.
A failed charge is retried over the following days. The plan stays active for as long as the already-paid period lasts; if there is no way to charge, the account returns to the free plan when that period ends.
Cancelling and resuming
Cancelling stops later charges and does not cut the current month short: the already-paid period is honoured until its last date, which the screen states.
Until that date arrives the subscription can be resumed from the same place, and everything continues uninterrupted.
Contracted plans
An organization can have a plan agreed in writing instead of a card subscription. It is invoiced outside the application and does not go through the gateway, so no card is ever asked of that account.
A contract has an end date, and Billing shows it next to the plan. While one is in force, that screen offers neither paying by card nor changing plan by hand: either would leave the account with two different versions of what it pays.
Renewing means agreeing the next one. An email goes out before the contract enters its final month, and again if it ends without being renewed.
What happens on returning to the free plan
Nothing is deleted. Boards, lists and cards stay where they were, with all their content.
What changes is what can be created from then on. An account with more boards than the free plan allows keeps all of them and cannot add another until it drops below the limit; the same goes for people.